At Paper Chase, we take customer support very seriously. Unlike most online printers, we take pride in the personal relationships we make with our clients. But, we understand that many of your questions do not require our assistance, just a little information.

If our support pages can't help you, please feel free to call or e-mail our customer service department.

If you are currently in the process of compiling your job for press, you may need some of the following tools.

Click to download our CMYK Conversion Profile

Please write to us at jeremy@paperchase.net for any additional questions or problems that you might have.

Q) What's the best way to supply files?
A) On a CD containing all artwork, fonts, and document files.

Q) Do you accept PDF files?
A) Yes, our Prinergy workflow system actually prefers PDF files to anything else. Files provided as PDFs will be handled very quickly, but our ability to make corrections is severely diminished.

Q) What software do you use?
A) For layout and design, we can handle files in Photoshop, Illustrator, Indesign, Quark, and most other common formats. We are an Apple-based shop, so clients who work with PCs are encouraged to provide files as high resolution PDFs.

Q) How fast can I get my project done?
A) This is subject to many factors. For a better estimation, please contact customer service.

Q) Can you design my job for me?
A) We design hundreds of simple postcards and related projects every year. For more complex jobs, we have some local designers we would be happy to recommend.

Q) What about color profiles?
A) Just make sure that your images are saved with profiles embedded. We'll take care of the rest.

Q) How do I connect to your FTP server?
A) Use the following connection settings on your FTP client:
Host paperchase.net
Username: pcftp
Password: pcguest
Upload all files into the "FTP_Uploads" folder. When your files have finished uploading, please email or call to let us know.